Each customer has our satisfaction guaranteed, meaning we take it very seriously to make sure your experience is one of a kind! We will not perform a service and up-charge last minute, and you will be constantly communicated with the entire way through about price, and timing. If your vehicle needs more than the service you have chosen, we will be completely honest and try to recommend another service option that may fit your goals! If our customer does not accept the services offered, we will perform the agreed upon service and promise not to force you into another package. If you receive your vehicle, and do not like the detail prior to paying, we will try to rectify the situation and fix it with your right then and there! If you accept the vehicle's condition and pay for the service, but later find you are not happy with the service performed, please contact us right away! We will offer a discount to a package that may have better suited your car's needs, and try to rectify the situation as if you are still in the shop with us! We can not return a customer's payment completely, for a service accepted and taken from our premises. This is to protect our customer's who do accept additional services, and pay additional. It would not be fair for free services to be given to customer's who choose not to upgrade their package to suit their car's needs, or our business. Our promise to you is to work with you the entire way through, and try to make it a great experience until the end! We are proud of our work, and want each and everyone of our customer's to feel safe with us. Honestly is our policy, we are excited to work with you all!